Who We Are

Cuffline Care Services was founded by an experienced healthcare professional who have a strong passion to make a difference in the lives of individuals with health and social care needs. We specialise in domiciliary care services - ranging from daily visits, Respite Services, Overnight care to 24 hour Live in Care. We also provided Independent/Semi-Independent Supported Living for Young people aged 16 plus. Additionally, we provide supported living to adults with various health and care needs including learning disabilities and mental health.

Our service is proud to work with experienced, highly trained, skilled, well vetted and trust worthy staff.
Our staff are caring, empathatic and loving, providing tailored individual care as which enables your loved ones to live fulfilling, independent and happy lives in their communities.

Whether you are recuperating, require periodic respite care or on-going support, a companionship visit or a more complex personalised care plan – we are here to help.

Mission Statement

The Company’s objectives are as follows:

To assist clients to maintain their independence and quality of life in their own home
To provide the best possible service with a friendly, caring and compassionate approach
To provide appropriate trained and skilled staff that fit our clients’ needs
To provide continuity of care wherever possible
To respect the dignity and privacy of our clients

Our Aims and Values

What makes our services different is that we put you first. We aim to provide you with the same standard of care that we would expect for our own families. This means valuing each person’s unique qualities and seeing them as an individual, and not as a list of care needs.

We work alongside families and individuals to tailor our services to help our customers stay in control of their own care for as long as they are able to. Delivering the very best community care service is our passion, and we strive to achieve this every day.

Core Values

Compassion is at the heart of everything we do for our clients, combining humanity, kindness and care.

Respect and dignity We value each of our clients as an individual. We respect their aspirations and commitments and seek to understand and promote their priorities, needs, abilities and limits. When providing care, we treat our clients with dignity, we aim to support and empower them and to respect their right to make their own decisions.

Openness and honesty We are open and honest about our service. We say what we can and cannot do, we will provide our clients with the service that we have undertaken to provide and will not take on a client where we do not have the capability to provide the service needed. Our fees are transparent: we charge our clients in line with what we have recorded in our contract – there are no hidden fees. While we work hard to provide the highest quality service, if we get it wrong, we will say, and we will learn from what went wrong and make appropriate changes to our service and to our operations to improve the service we provide. We believe in a non-hierarchical and “open door” approach, whereby any member of staff can speak to senior management and the directors. We seek to employ care workers who are able to take responsibility and who are not afraid to own up if they get something wrong, and who are willing to learn and develop from their mistakes and who have the courage to speak out if they see something that they think is wrong.

Collaborative working We firmly believe in taking into account the views of all those involved in the care of our clients -social workers, family members, doctors, nurses, office staff and carers – and in working with them all. Each carer is a valued part of our team and we listen to our carers and value their contribution and input, given that they see our clients on a daily basis and are often the first to notice changes in the wellbeing and health of our clients.

Commitment to quality of care We believe that we can only provide the best possible care if we recruit, train and retain the best staff who share Cuffline Care's values and who are committed to our vision. We value our staff for their commitment and passion in providing our clients with great care. We recognise that mistakes do occur, but when they do, we expect an honest reflection from all those involved so that future errors can be prevented.

Caring with a smile Everyone responds to a smile. We believe that there is always time for a smile, no matter how busy life is. We know some of our clients spend long hours alone and look forward to our carers’ visits to brighten their day. We aim to recruit cheerful staff and expect them to try to leave their problems at home and to do their best to bring a smile to all those they see or speak to during the course of the working day. We also believe this applies to office staff using the phones for much of the day because we believe that you can always hear a smile!

Stability – we offer stability to our staff in their employment, the people they care for and the way we run our company. Our commitment to our staff and the people who receive our service is unwavering and we will ensure that this stability remains throughout through effective working practices and communication.

Community – we recognise that in valuing the communities we provide a service to, we offer a value to both the community and the service user. Bringing employment opportunities and offering care to service user from people in their community, encouraging inclusion and participation in the community

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